Free delivery on all orders over $65, EXCLUDING HI & ALASKA

FAQ for Cluster mailboxes

Question: Are cluster mailbox USPS approved?

Answer: Yes, cluster mailboxes are approved by the USPS postal service.


Question: Are cluster mailboxes configurable?

Answer: Unfortunately, cluster mailboxes are not configurable.

They come in 4, 8, 12, 13 & 16 doors.


Question: I need mailboxes for 17, 18, 19 or 20 units. Do you have a box that is bigger than 16?

Answer: No, the 16 unit cluster mailbox is the largest CBU available.


Question: How many parcel boxes does the USPS require?

Answer: The USPS requires 1 parcel box for every 5 tenant doors. If you need additional parcel boxes you can look at model 1590-T1 or 1590-T2.


Question: Do the locks & keys come installed with the mailbox?

Answer: Yes, all cluster mailboxes come with the locks installed and 3 keys per lock.


Question: Does the mailbox come with the master lock for the USPS installed?

Answer: No, the master lock is supplied by the post office. We do NOT have access to their master lock.


Question: Is CBU & cluster mailboxes the same thing?

Answer: Yes


Question: What does Type I, Type II, Type III, Type IV, Type V, Type VI Mean?

Answer: The type is just the type of mailbox.

Type I has 8 tenant doors & 2 parcel boxes.

Type II has 12 tenant doors & 1 parcel box.

Type III has 16 tenant doors & 2 parcel boxes.

Type IV has 13 Oversized tenant doors & 1 parcel box.

Type V has 4 oversized tenant doors & 2 parcel boxes.

Type VI has 8 tenant doors & 4 parcel boxes.


Question: Are cluster mailboxes ADA compliant?

Answer: The type I has 2 ADA boxes, type II has 6 ADA boxes, type III has 10 ADA boxes, type IV has 9 ADA boxes, type V has 2 ADA boxes, type VI has 5 ADA boxes.


Question: Are cluster mailbox waterproof?

Answer: Yes, they are fully waterproof & can be used outdoors.


Question: Do I need to buy the decorative accessories or are they optional?

Answer: The decorative accessories are optional & are only there to enhance the look.


Question: Can we get a shop drawing for our specific project?

Answer: Of course! You can send us an email or give us a call. info@mailboxusa.com


Question: Are all the colors the same price?

Answer: Yes.


Question: Are these made in the USA?

Answer: Yes, all mailboxes are manufactured in Manhattan, KS or Los Angeles, CA.


Question: Do you ship these mailboxes with UPS, Fedex or does it come on a truck?

Answer: All cluster mailboxes are shipped freight.


Question: Do you ship nationwide?

Answer: Yes, we ship all across the country.